Tool

This template provides the means to track data on each metric to enable full lifecycle management. The definitions should be linked to a calendar for review frequency to ensure metrics remain relevant as the technology environment changes and...

(1-Jul-10) Info-Tech Research Group deserves kudos for launching a new competition aimed strictly at the often beleaguered IT manager. The London, Ont. research firm recently announced the winners of its first, but not last, Quest for...

(30-Apr-10) When Paula Bohn first graduated from university with a degree in French and German, she moved across an entire continent to pursue her goal of becoming a language teacher in Europe. Until recently, as a woman in IT, her aspiration...

Sentilla, one of several vendors in a growing category of off-the-shelf data center energy measurement solutions, recently announced the release of Sentilla Energy Manager 3.0. This release introduces several features and enables energy...

Sometimes, when a manager wants something done right, they think they have to do it themselves. They take a project from their subordinates and work all weekend to get it back on track. Then they baby-sit their staff to make sure they get the...

Teleworking continues to rise in popularity, and in embracing such an initiative, many enterprises overlook the training required for effective teleworking among employees and managers. In this research note, learn what kind of training...

(By Info-Tech Analyst Jennifer Perrier-Knox- Printed with permission from Processor magazine www.processor.com) IT departments everywhere are trying to reduce costs, in many cases under mandate from their senior management teams. Yet mixed...

Teleworking continues to rise in popularity, but in embracing such an initiative, many enterprises neglect the development of telework policies and performance measurement. Learn how to build policy and performance frameworks that enable both...

An IT manager's ability to delegate tasks effectively to team members is critical to team success. Delegating is a difficult task and requires a manager to focus on individual workloads, skill sets, and preferred work styles. Create specific job...

Before making a star employee a manager, organizations must determine their managerial skill set. Rewarding an employee for their hard work is a noble idea but can have negative effects on the company and employee moral. To make star employees...

Managers are expected to manage deadlines as well as employee development and expectations. To this end, managers must occasionally provide constructive feedback to their employees to improve performance. Find opportunities to educate and...

Value-Based Management (VBM) can help a company maintain and improve profitable cash flows. However, VBM requires considerable restructuring and may be impractical for enterprises facing cost cutting in challenging economic conditions....

Establishing an effective manager-to-employee ratio depends on a variety of skill, process, and organizational factors. While trimming the number of managers required can create significant cost reductions, beware of cutting too deeply.

Tool

Establishing an effective manager-to-employee ratio depends on a variety of skill, process, and organizational factors. Apply this tool to aid in determining if the IT department's span of control needs to be broader or narrower than the...

Job Description

This role represents a source of accountability for the continual improvement program. The CSI Manager will be the champion for all Continual Service Improvement initiatives. The Improvement Manager is responsible for the creation and...

Job Description

The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and...

Info-Tech finds that IT departments run into the same classic issues in getting the business on board when planning enterprise application projects. Understand the best practices for working through objections from end users and business...

Effective situational leadership results in a win-win situation. On one hand, it helps managers increase the productivity and job satisfaction of their staff. On the other hand, it helps employees improve their performance and accelerate their...

Job Description

The IT Security Analyst performs two core functions for the enterprise. The first is the day-to-day operations of the in-place security solutions while the second is the identification, investigation and resolution of security breaches detected...

Job Description

The IT Security Manager performs two core functions for the enterprise. The first is overseeing the operations of the enterprise's security solutions through management of the organization's security analysts. The second is establishing an...

Job Description

The Operations Manager's role is to supervise and ensure the efficient operation of the company's network, client servers, databases, and equipment. This includes managing IT staff responsible for monitoring and diagnosing network and hardware...

Job Description

The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants...

Job Description

The role of the Project Office Manager is to establish, implement, develop, and control best practices for IT project management throughout the organization. This includes defining and documenting all policies and processes of project lifecycles...

Job Description

The Help Desk Manager's role is to oversee the entire Help Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization,...

Job Description

The Network Manager's role is to plan, direct, and coordinate the design, installation, and connectivity of computer and network systems to ensure the stable operation of the organization's IT assets. This includes developing, configuring,...

Job Description

The Infrastructure Manager's role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization's IT infrastructure. This includes developing, maintaining, supporting, and optimizing key...

Job Description

The CRM Manager's role is to supervise and maintain the installation, configuration, and support of the organization's customer relationship management (CRM) software through best practices and management of a technical team. This person will...

Moving a data center can be a daunting task. Use this research note to help you plan the move and make it a success.

Job Description

The Electronic Records Manager's role is to ensure that all corporate records are stored electronically in a manner that complies with all applicable laws and industry regulations. This includes making certain that the storage of these records...

Job Description

The CAD Manager's role is to ensure the stable operation of in-house CAD (computer-aided design) software within the organization. This includes developing, installing, configuring, maintaining, supporting, and optimizing all CAD installations...