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The Scrum Master will be dedicated to a single Scrum team. The successful candidate will be considered a subject-matter expert, have excellent logic and problem solving skills and a drive to make a difference.

(30-Apr-10) When Paula Bohn first graduated from university with a degree in French and German, she moved across an entire continent to pursue her goal of becoming a language teacher in Europe. Until recently, as a woman in IT, her aspiration...

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Service firms tend to be smaller enterprises with big technology needs from server to desktop. In this highly competitive environment, IT decision makers need to make the most of every scarce IT dollar invested and wisely use the skills of their...

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Complex IT environments and fluctuating budgets are the norm for Government institutions. They must focus on streamlining processes while providing users with critical IT services. From managing large IT staffs to supporting legacy applications,...

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The need for careful IT budgeting and staffing in health care institutions has never been greater. A complex IT environment and low tolerance for errors and downtime means that IT management must hire the right skill sets and make the correct...

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Industries such as Forestry, Fishing and Mining invest large sums in technology solutions every year. Make every dollar count. Find out where others in your industry sector are targeting their budgetary spend and allocating IT staffing resources.

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Complexity is a critical challenge faced by IT departments in the Transportation, Utilities, and Communications industries. Ongoing evaluation of priorities, operations and budgets is essential. Compare against your industry peers to make the...

Many competent professionals have been laid off during the current IT industry shakedown, then hired elsewhere, only to be laid off again, eventually winding up in an underpaid or unfulfilling role. A truly successful job posting ferrets out...

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Space is often limited and expensive, so a clear and concise job posting that attracts the right applicants the first time around is critical for keeping costs reasonable. This tool is designed to help draft a successful IT job posting for...

(9-Feb-10) SAS Canada is adding roughly 20 new positions, mostly in sales, to offices across the country. Approximately one third of the positions are based out of the company's headquarters in Toronto. Opportunities are also available in...

(19-Oct-09) As the London region wrestles with Canada's second-highest jobless rate, one local company is on the verge of the biggest growth spurt in its history. Info-Tech Research Group is bucking the area's woeful employment trend as it...

Layoffs are intended to dramatically cut labor costs, not as an excuse to finally take care of problem staff. Assess the factors involved in making layoff decisions and ensure these factors are objectively prioritized to minimize risk.

(IT World Canada) - Your online popularity might be as valuable to your career as a post-grad education. A recent job posting on Best Buy's Web site prefers candidates with a graduate degree and at least 250 followers on Twitter

In-demand IT skills change from year to year, but demand for business understanding and soft skills will not go out of vogue. Recruit and train skills that will advance enterprise strategy and augment the bottom line.

According to a recent study from Info-Tech Research Group, IT leaders view poor job performance as the top factor when determining whether to lay off staff. However, this betrays a fundamental misunderstanding of the purpose of layoffs.

(By Info-Tech Analyst Russ Conwath- Printed with permission from Processor magazine www.processor.com). In an ever more competitive job market, there are a number of factors that differentiate one candidate from another. For those entering...

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Job descriptions are important management documents that set expectations, accountabilities, and other requirements for job performance. Use this template to document role requirements in detail.

I've spoken with a lot of IT decision makers about human resources management issues. One thing has become painfully clear: When it comes to people management, IT leaders are pretty much on their own. It's tempting to engage in a "poor me" blame...

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This role represents a source of accountability for the continual improvement program. The CSI Manager will be the champion for all Continual Service Improvement initiatives. The Improvement Manager is responsible for the creation and...

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The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and...

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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating...

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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs.

Writing job descriptions from scratch is a time-consuming task. Ensuring that they're comprehensive and reflective of actual job types in the industry is another matter entirely. Info-Tech has updated a number of its downloadable job description...

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The Help Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may...

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The Programmer Analyst's role is to define, develop, test, analyze, and maintain new software applications in support of the achievement of business requirements. This includes writing, coding, testing, and analyzing software programs and...

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The Software Applications Trainer's role is to deliver training to end users in the organization about how to use various types of software programs efficiently and effectively in support of business objectives. This individual is responsible...

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The Software Engineer's role is to design, execute, assess, and troubleshoot software programs and applications. This includes configuring, coding, developing, and documenting software specifications throughout the project life cycle. The...

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The Systems Analyst's role is to plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions. This individual will apply proven communication, analytical and problem-solving...

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The Network Technician's role is to support the stable operation of the in-house computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links...

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The Operations Analyst's role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The Operations...