Email is often used inappropriately. The problem is often tied to its ease of use. Every worker knows how to email. This case study describes the initial conditions that prompted a pilot study of user based changes to email.
- Head-down, get work done mentality means everyone finds it more convenient to email co-workers in the same building rather than get up and talk to them.
- A highly collaborative environment that depends on consistent communication.
- Geographical distribution of specific departments.
Pilot participants responded that the small changes in their outlook settings and behavior gave them greater control over email and their work.