Call Logging: No Help Desk Too Small

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

While the majority of enterprise help desks document calls and requests in some fashion, many smaller help desks do not track them consistently. According to Info-Tech's latest help desk survey, there are help desks that still do not log incidents or requests at all. Any IT department that glosses over this crucial step risks mishandling or missing important service requests and increases the likelihood of redundant effort.

Hide Details

Search Code: 739
Published: August 7, 2007
Last Revised: August 7, 2007

Related Content

GET HELP Contact Us
VL Methodology