Tool

Issue management is a practical necessity for IT projects. A key element in effectively handling issues is the tracking of issues that arise during a project. Use the Project Issue Log tool to ensure issues don't cause a project derailment.

Layoffs are intended to dramatically cut labor costs, not as an excuse to finally take care of problem staff. Assess the factors involved in making decisions about who has to go and ensure these factors are objectively prioritized to minimize...

Request logging is a critical component of quality help desk service. Smaller help desk teams can minimize the time and financial impact by implementing a low-cost tool with self-serve ticket entry.

Job Description

The Help Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may...

Job Description

The Systems Analyst's role is to plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions. This individual will apply proven communication, analytical and problem-solving...

Job Description

The Operations Analyst's role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The Operations...