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Project Lessons Learned Template

Use this template to track successes and setbacks across each project lifecycle. Refine and synthesize this data to create valuable lessons learned for future projects.

GDPR RACI Chart

Assign responsibilities and deadlines for the GDPR compliance process.

Water Tanks, Wine Cellars, and Digital Transformation

According to a recent survey by data backup and management company Commvault, IT departments are not ready to lead digital transformation. I think a major impediment is...

Deliver the Benefits of Self-Service With These Keys to the Portal

A self-service portal not only improves the user experience with IT but also reduces the volume of tickets coming into the service desk, making it a win-win. However, the...

Shifting Service Support Left Is a Win-Win

Adopt a shift-left strategy to improve service delivery and end-user satisfaction by enabling greater resolution of service desk tickets at Level 1 and at Level 0, where...

Projects, Do No Harm: The Ethics of Managing Projects in Healthcare

Healthcare is unlike any other industry. Hospitals and clinics can profoundly impact patients’ lives. This often comes down to project choices. Are your project managers...

Break New Ground on IT’s Role as a Business Partner

With trends like building information modeling (BIM), augmented reality, IoT, drones, and AI on the horizon, CIOs need to ensure they are driving business value and...

Is Hyperconverged Infrastructure Storage or a Server? Yes!

Four years ago, analysts attempting to come up with a name to describe emerging hyperconverged options coined the term “Server SAN.” So which is it, a server or a SAN...

Loyalty Management Programs: Choosing the Right Deployment Architecture in a Retail Environment

Many organizations struggle to define the appropriate technology architecture for the enablement of their loyalty programs. This note will examine different methods for...

Enterprise Collaboration Strategy Template

Use this template to document your vision, goals, and approach to communication and collaboration systems.
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