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This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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A guide to help you focus on honing the organization’s ability to respond to, and maintain continuity during, a power outage.
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You have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical systems, whether it is an...
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Understand key trends and differentiating features in the business continuity management (BCM) software marketspace to help you find the right fit.
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Use this workbook to define use cases and requirements to guide your selection.
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Understand what you get in a business continuity management software solution and review trends and leading vendors.
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Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
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Use this template to document the consolidation project’s objectives, current and target state, and transition plan.
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Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
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Use this template to develop a communications plan for your service desk consolidation project.
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