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Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
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Use this template to determine what information is needed for vetting software requests coming into the organization.
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
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As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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Review your key cloud vendors’ SLAs, incident preparedness, and data protection strategy.
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Adapt how you approach downtime and data loss risk, particularly for SaaS solutions. No control over the software does not mean no resilience.
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Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.
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Use these examples to guide your efforts to create cloud incident response workflows.
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If you still think “it’s in the cloud, so I don’t need to worry about it,” then get your resume ready. When O365 goes down, your executives are calling IT, not Microsoft,...
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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