Operations - Templates & Policies

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Service Desk Site Visit Checklist Template Some upfront planning can lead to more valuable site visits and more prevented incidents.
Service Desk Ticket Intake Workflow Samples This template contains examples of ticket intake workflows.
Service Desk Improvement Presentation Template This template will help you communicate the results of your service desk improvement projects to your leadership team.
Practical, Right-Sized BCP Case Study: Summary Summary for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Example Overview Deck Example Overview Deck for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Notification, Assessment, and Declaration Procedures Notification, Assessment, and Declaration Procedures for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Teams and Contacts Teams and Contacts for Practical, Right-Sized BCP Case Study
Practical, Right-Sized DRP Case Study: Recovery Playbook Recovery Playbook for Practical, Right-Sized DRP Case Study
Practical, Right-Sized DRP Case Study: Notification, Assessment, and Disaster Declaration Procedures Notification, Assessment, and Disaster Declaration Procedures for Practical, Right-Sized DRP Case Study
Practical, Right-Sized DRP Case Study: Recovery Workflow Recovery Workflow for Practical, Right-Sized DRP Case Study