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Use this example to understand the governance and incident response components of a BCP, and to provide a model to follow for your BCP project.
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A record outage for social media giant Facebook, which also owns Instagram and WhatsApp, left many users unable to access the platform. For a veteran in the technology...
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Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
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Read this Executive Brief to understand how cloud DR can save you time, money, and ensure a smooth recovery when disaster strikes.
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Read this Executive Brief to understand how to select the optimal DR deployment model.
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As an infrastructure leader, you need to ensure you have the right focus and ability to execute on the needs of both IT and the business.
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Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.
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Read this Executive Brief to understand why you must streamline the traditional BCP approach, and make BCP development manageable and repeatable.
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The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
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Faculty, staff, and students want better wireless internet. They don’t care how Wi-Fi is improved, just that it is. Upgrade wireless coverage, speed, and uptime in order...
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