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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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An overview of the solutions available to support your mainframe training and skills development needs.
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The death of the mainframe has been greatly exaggerated, and there exists a robust community of partners to support and train the next generation of mainframe users.
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Catalog hardware and software data fields, and issues and opportunities related to data collection.
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Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.
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Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.
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Use this workflow as an example of the output of an onboarding workflow-improvement activity.
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Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
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You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...
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Containers have become popular as enterprises use DevOps to develop and deploy applications faster. Orchestration platforms like Kubernetes can be complex, requiring...
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