Configuration Management Standard Operation Procedures

Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.

Configuration Management Policy

Use this template to build a policy for the configuration management program.

Configuration Management Diagram Template Library

Use this library to view sample workflows and a data model for the configuration management program.

Create an IVR Call Flow That Empowers Your Customers

Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.

ITAM Strategy Template

Use this template to document your IT asset management strategy and approach.

ITAM Project Charter Template

Organize your plan to build out your asset management process with a project charter.

ITAM Demonstration Script Template

Create a demo script to let vendors know what functions are important for your team.

Non-Standard Hardware Request Form

Use this template to collect required information from users requesting non-standard hardware.

HAM Communication Plan

Use this template to build a communication plan for stakeholders involved in the hardware asset management implementation.

SAM Communication Plan

Use this template to plan your communications with stakeholder groups about your software asset management implementation project.
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