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IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from....
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Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...
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The evaluation of competitive proposals takes time and effort. Use this process wisely. Understand when it is important to get competitive bids, when not to, and what...
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An open source solution (OSS) such as LAMP can offer capital cost savings. However, choose LAMP only if the development team has the right skill set and experience to...
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A records retention schedule is a crucial input to document management and Information Lifecycle Management (ILM) initiatives. Developing a schedule requires...
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Electronic Document Management (EDM) is a priority for many IT leaders, but most struggle to help executives gain business support for EDM. A solid EDM solution can...
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The wholesale/retail industry continues to embrace the rewards of Enterprise Resource Planning (ERP). Fueled by small and mid-sized enterprises (SMEs), the ERP market...
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A significant number of organizations implement Business Intelligence (BI) suites when alternative reporting solutions will do. The consequence of doing so is that...
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Due to the failure of traditional tools to meet their needs, many end users are pursuing ad-hoc adoption of file sharing services like Dropbox and Box. IT needs to...
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Read our condensed Executive Brief to find out why you should develop an LMS strategy, review Info-Tech's methodology, and understand the different ways we can support...
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