Analyst Bios

Kamal Ammar

Senior Consulting Analyst

Kamal has developed a breadth of expertise in the CRM industry over the last 13 years of a twenty year technology career. He has solid understanding of CRM best practices, business processes, project implementation life cycle and project management. Throughout his career, Kamal easily transitioned into various leadership roles focused on developing and delivering CRM solutions for Fortune 500 companies.

Kamal developed solutions which strike the perfect balance between process re-engineering business and product customization.

Kamal has served both as an external consultant in professional service organizations as well as within IT organizations, bringing a comprehensive understanding of how organizations work to build and manage global enterprise programs from the top down, and bottom up.

Kamal’s CRM technology experience includes Siebel, Oracle Fusion and Salesforce CRM deployed on web based and mobile channels.

Ross Armstrong

Executive Advisor

Ross Armstrong is an Executive Advisor Info-Tech Research Group focusing on strategy and leadership.  He has 12 years experience in building and leading research programs, products and services in a variety of industries including information technology, mobility, consumer electronics, and the automotive sector.

Whether providing tactical advice to small businesses or assisting large enterprises with strategic issues, Ross focuses on helping clients overcome critical challenges and achieve IT excellence. With business expertise in areas ranging from legislative compliance, to disaster recovery, to IT governance, he consistently maintains a consultative and hands-on approach to resolving clients’ problems.

Prior to joining Info-Tech Research Group, Ross held a number of positions at Research In Motion.  For several years he was the Market Research Lead for RIM’s portfolio of B2B software and services before moving into the role of Senior Manager of Research Integration and Best Practices.

Ross has had a hand in the conception and creation of many of Info-Tech Research Group’s products and services, with particular focus on the development and implementation of IT best practice frameworks and methodologies, OptimizeIT, and MeasureIT. 

Throughout his career Ross has also been a teacher, marketing specialist, and copywriter.  Ross has a Master of Arts degree in English from the University of Western Ontario and is currently a member of the Information Systems Audit and Control Association (ISACA).

Stewart Bond

Senior Research Analyst

Stewart Bond is a Senior Research Analyst at Info-Tech Research Group, specializing in Enterprise Integration.  Stewart has over 21 years of global I.T. experience in diverse projects across multiple industries within challenging environments. Prior to joining Info-Tech, Stewart was the V.P. of Technology for a company specializing in delivering Business-To-Business and Enterprise Integration services to the U.S. healthcare industry.  The company was grown out of IBM, where Stewart was a senior certified IT architect in their Business Consulting Enterprise Integration Practice.  Stewart’s experience also includes providing key technical leadership on enterprise integration and business transformation strategy engagements; and enterprise integration solution delivery projects to customers across multiple industries.

Stewart has an extensive background in helping customers to understand their integration goals and objectives through careful analysis of business, technical and operational requirements and strategies.  He has also worked at the solution and implementation level helping his customers to implement effective integration solutions that align with their organization’s strategic initiatives. 

Stewart was part of the early development of IBM’s Process Integration Patterns for e-Business which have subsequently made their way into modern integration products as re-usable assets.  Stewart also led a worldwide community focused on Enterprise Integration giving him insight into global trends, cultures and challenging logistics of geographically dispersed teams.

Stewart holds an engineering technology diploma from Mohawk College in Hamilton Ontario. 

Sandi Conrad

World Class Operations Practice Lead

Sandi Conrad is a World Class Operations (WCO) Practice Lead for Info-Tech Research Group.  She has extensive experience in software licensing and asset management along with workflow restructuring and software marketing. 

Prior to joining Info-Tech, Sandi ran her own consulting company delivering software and asset optimization services. She educated clients on best asset management practices, conducted gap analyses, and provided management consulting and software auditing services.  During this time she also authored the Software Asset Management Starter Kit.

Sandi has been in the software business since 1991, working for both Large Account Resellers (LAR) and Value Added Resellers (VAR) and was one of the first Software Contract Administrators in Canada.  She has been providing consulting services since 1996, helping hundreds of clients to understand their obligations and rights under a myriad of contracts, developing short and long term software acquisition strategies and comparing licensing programs to find the most advantageous options for her clients. 

Sandi is a certified software manager with SIIA, certified software practitioner with IBSMA, certified hardware asset management professional (CHAMP) with IAITAM, Microsoft Certified Software Asset Management Specialist, Microsoft Certified Volume Licensing Specialist.  She also holds several technical sales and sales certifications with various software publishers.

Barry Cousins

Senior Research Analyst

Barry Cousins is a Senior Research Analyst at Info-Tech Research Group, specializing in Help/Service Desk, Project Management, and Business Intelligence.  He brings an extensive background in technology, IT management, and business leadership.

Prior to joining Info-Tech, Barry spent 12 years as CEO of Entry Software.  In that role, Barry led the company’s product development, professional services, and operations.  He advised IT and business leaders on methodologies for managing teams, people, and their work with project management and help desk software.  In that role, he worked with C-level executives to design dashboards and scorecards that visualize their investments in people.  

Barry has an extensive background in working with business leaders who struggle with IT project throughput.  He has devised and implemented strategies around right-sizing budgets, optimizing support services, centralizing work plans, prioritizing deliverables, and simplifying workflows.  In 2008, he authored “One Task List”, a business fable aimed at mid-market IT leaders looking to balance supply and demand.

Earlier in his career, Barry spent 15 years with Canada Trust (now TDCanadaTrust) as an Information Technologist.  He focused on the development of new distribution channels, playing key roles in the company’s industry leading Telephone and Internet Banking offerings.     

Barry holds a Bachelor of Mathematics degree from the University of Waterloo.

Robert Dreyer

Vice President, IT Research

Robert Dreyer the Vice President of IT Research with Info-Tech Research Group. Robert has more than 23 years of consulting experience working with clients to improve the management and use of Information Technology. Robert has extensive experience in IT strategy, management and operational practices including alignment of IT priorities to business objectives and planning.

Prior to joining Info-Tech, Robert provided consulting services to Fortune 500 and small and mid-size firms in a variety of industries as a Partner in Accenture's Strategic IT Effectiveness practice. In that role, he worked with client teams to develop collaborative approaches to improve IT effectiveness and efficiency. He advised client CIO's and other C-level executives on how to leverage and invest in IT to advance and improve business performance. Over his consulting career, Robert has developed expertise in IT strategy, planning and architecture, IT capability assessment and transformation, IT governance, cost management and organization strategy.

Formerly, Robert was with the IBM Consulting Group in Canada. During this time, he developed IT strategies, architectures and plans with clients including Canadian Tire, Ontario Ministry of Health, Air Canada and the City of Toronto.

Early in his career, Robert was a Manager in the Management Information Consulting Division for Arthur Andersen & Co., a former pioneering accounting services firm with a strong IT consultancy division that would become Accenture. He provided a range of Information Technology services to clients.

Robert holds a Bachelor of Mathematics, Honors Computer Science degree from the University of Waterloo and a Certified Management Consultant (CMC) designation from the Canadian Association of Management Consultants.

Bernie Gillies

Executive advisor

Bernie brings more than 30 years of experience in the information technology industry to Info-Tech. Prior to joining Info-Tech, he spent 10 years at Direct Energy where he held positions as Chief Information Office and Chief Technology Officer, SVP, Information Services where he was responsible for corporate group software development, integration, IS operations, (including the enterprise network, platform operations, helpdesk, datacenters, security operations)records management and IS strategy.

Prior to joining Direct Energy, Bernie served as Senior Vice-President, Information Technology and Chief Information Officer with AXXENT, a leading Canadian competitive local exchange carrier providing high-speed data, voice and Internet services.

Bernie previously held senior IT management positions with AT&T Canada, CNCP and Amdahl Communications. He also has been in the telecommunications industry with Norpak in corporate development and engineering roles.

George Goodall

Senior Research Analyst

George Goodall has been in the information technology field for over 10 years. George currently focuses on enterprise applications, specifically Enterprise Resource Planning (ERP) and Document Management.

Major Info-Tech publications authored by George include several Vendor and Software Selection evaluation reports, namely Content Management Select, Business Intelligence Select, and Enterprise Resource Planning (ERP). He is also a regular contributor to Info-Tech Advisor and McLean Report. He has extensive knowledge in technology research, project management, process development, and vendor selection.

Prior to joining Info-Tech, George was a consultant with the enterprise software company i2 Technologies. He spent the first several years of his career organizing complex multi-site engineering projects.

George has conducted research on the use of information technology within organizations and is currently completing a Ph.D. from the Faculty of Information and Media Studies at The University of Western Ontario. He received his Bachelor of Science in Engineering from Queen's University, and his Master of Library and Information Science from The University of Western Ontario.

Randy Hearn

Senior Research Analyst

Randy Hearn is a Senior Research Analyst at Info-Tech Research Group, specializing in Application Development, Quality Assurance, Project Management, and Development Methodologies.  He brings an extensive background in technology, development management, and project leadership.

Prior to joining Info-Tech, Randy spent 25+ years growing and evolving through various development roles from programmer to analyst to leader and manager.  In his various roles, Randy led product and project development, professional services, and operations teams.  He advised development and business leaders on methodologies for managing teams, people, and their work with project management and operational support. 

Randy has first-hand experience on starting up a development company, having been a founding member of a company that went from 5 people to well over 1000. In this role he gained intimate knowledge of what it takes to grow a development company, what is involved (risks and benefits) of using bleeding edge technologies, and the importance of growing and nurturing staff along the way as well as the trials and woes of a company shutting down.

With an extensive background in software development and design, project management and development methodologies, Randy has extensive experience implementing process, procedures, and standards for development, QA, and project management.

Randy’s resume includes work in a number of different industries including knowledge management & acquisition, financial, retail, environmental, health & safety, and general corporate. All with a focus on application design, development and leadership.

Over the last 25 years Randy has augmented his education attending numerous training courses and seminars ranging from guerrilla development techniques to managing technical professionals.  Randy is a graduate of Fanshawe College.

Timothy Hickernell

Principal Consulting Analyst

Tim Hickernell is an information technology industry authority with over 27 years of practical experience, including 14 years in the electric utility industry and 13 years as an information technology industry analyst.

As a Principal Consulting Analyst at Info-Tech Research Group, Tim is responsible for managing analysts and research agendas in the areas of CRM applications, Sales, Marketing, Customer Service, Collaboration and Social Media technologies.

Prior to joining Info-Tech Research Group, Tim was a Vice President in the Content & Collaboration Strategies Service of META Group, formerly of Stamford, CT. At META Group, Tim focused on customer relationship management strategy and technologies, content lifecycles, workgroup publishing, workgroup collaboration, desktop applications, electronic service, interactive marketing, service knowledge bases, search/retrieval technologies, and enterprise forms.

Before joining META Group, Tim was responsible for developing strategic architecture for electronic customer care, knowledge and document management, imaging, groupware, and search/retrieval technologies at Commonwealth Edison Co. (now part of Exelon Corp.) as a senior architect in the Information Technology Department. Prior to joining Commonwealth Edisons IT Department, Tim spent over eight years in the companys power generation business unit, managing content lifecycles related to nuclear powerplant operations and engaging in power plant operations as a systems engineer.

Tim has a long history of speaking at industry conferences and events and is frequently quoted in the press. He has a Bachelor of Science in Nuclear Engineering from the University of Illinois, Urbana-Champaign, and a Master of Science in Information Technology from Northwestern University, Evanston, Illinois. He is also a licensed amateur radio operator.

James McCloskey

Senior Research Analyst

James McCloskey is a Senior Research Analyst with Info-Tech Research Group. James has nearly 20 years of experience in IT, with extensive background in information security and networking.

Prior to joining Info-Tech, James was the Central Information Security Officer at the University of Western Ontario, where he worked closely with system and network administrators, information owners and University leaders to ensure the ongoing confidentiality, integrity, and availability of Western’s information systems.

Earlier in his career, James was the Information Security Officer at General Dynamics Land Systems Canada,where he worked with management and IT staff to deliver secure connectivity and collaboration solutions fora highly-mobile defense-contracting workforce.  Prior experiences consulting for the financial services industry and working on special projects for the deregulated Canadian long distance industry have also contributed to James’ expertise in delivering innovative and secure IT solutions and guidance in a wide variety of regulatory contexts.

James holds a Bachelor of Sciences (Physics) degree from Bishop’s University, and has held the Certified Information Systems Security Professional (CISSP) designation since 2001.

Chris O'Connor

Senior Research analyst

Chris O’Connor is a Senior Research Analyst at Info-Tech Research Group focused on storage, data protection and server virtualization. Chris has a strong research background with extensive experience with quantitative methods and analysis.

Major Info-Tech publications authored by Chris include strategy and vendor selection reports dealing with networked storage, backup software and media, server and desktop virtualization and cloud management software. Chris also handles Info-Tech’s Purchase Optimization service for servers, storage, and backup software and media, providing Info-Tech customers with guidance around all stages of their hardware and software purchases.

Prior to joining Info-Tech, Chris completed his PhD in Cognitive Psychology from The University of Western Ontario (UWO), specializing in Memory and Neural Network Simulation. Chris also holds both a BA in Honors Psychology and a Bachelor of Music (Theory) from UWO. Chris has been with Info-Tech since 2010.

James Quin

Director of Research

James Quin has worked for the Info-Tech Research Group since 2006 and currently serves as Director of Research, having previously filled roles as Lead Analyst and Senior Analyst. James has over 15 years of IT industry experience in a variety of roles including consulting, project management, technical delivery, pre-sales, and sales.

As Director of Research, James’ primary responsibility is guiding the development of the research agenda as a whole as well as each individual research report with focus on topics such as Collaboration, Big Data, Mobility, Cloud, and Security and the technologies that facilitate these trends. As a secondary responsibility, James speaks publicly on key topics from the Info-Tech research agenda and is widely sought to deliver presentations and guide workshops.

Prior to joining Info-Tech, James served in multiple capacities with Secured Services Inc., a start-up IT Security services and software company. Often holding multiple roles concurrently, James’ exposure to all aspects of the organization, as well as his participation in the transition of the company from a dedicated services organization to a dedicated software organization significantly expanded his knowledge of the IT Security field.

Formerly, James worked with Arqana Technologies, a Toronto-area VAR as a Business Development Manager performing sales, sales support, project management, and consulting activities and it was here that he gained his first exposure to IT Security and Risk Management.

James’ career began with AT&T Canada, one of Canada’s first alternative long-distance telecommunications carriers, in the Operations Planning group where he progressed to the role of Senior Planning Analyst with responsibility for all storage infrastructure.

James attended the University of Toronto and holds a Bachelor of Arts, and Honours Bachelor of Science, and a Master of Science degrees.

John Sloan

Lead Research Analyst

John Sloan has been a Research Analyst with Info-Tech Research Group since  1999. His areas of research involvement include data center infrastructure  management, storage technologies, server and storage virtualization, and  disaster recovery planning. Currently, he is focusing on emerging networked  storage options available to IT managers of small- to mid-sized enterprises.

 Prior to joining Info-Tech, John accumulated more than 12 years experience as a  journalist specializing in information technology and business. He also has  extensive experience in corporate communications, particularly in using the Web as a corporate communications tool. He was an early leader in developing governance practices and editorial procedures for using Web technologies.

As an Internet communications evangelist in the 1990s, John led a corporate IT governance task force at The University of Western Ontario, which established the first governing policies for the Web at that institution and developed an award-winning Web site. In 2001, he developed and taught a course on using the Web for a professional development program for working corporate communications professionals.

Some major Info-Tech publications authored or co-authored by John include: Building a Comprehensive Disaster Recovery Plan; Strategic IT Planning & Governance; Mastering Management: Essential Tools and Techniques for IT Professionals; and Commoditization: An IT Manager's Survival Guide. He was a pioneer analyst for Info-Tech's advisory products, Info-Tech Advisor and McLean Report, and continues to contribute regularly to these publications on a wide range of topics. He also contributes regularly to Info-Tech's "Info-Tech Insights" column in Processor Magazine.

John has spoken on topics ranging from understanding and working with IT managers to taking a strategic planning approach to e-learning technology selection. In 2004, he was a judge for the Software & Information Industry Association CODIE Awards in the corporate e-learning products category. He has also served as a judge for the Canadian Council for the Advancement of Education Prix D'Excellence award in the categories of "Web Communications" and "Innovation on a Shoestring."

John holds a Master's degree in Journalism from The University of Western Ontario.

Darin Stahl

Lead Research Analyst

Darin Stahl is a Lead Research Analyst with the Info-Tech Research Group with 29 years of experience in the information technology industry, including over 20 years managing complex IT environments.  Darin has extensive experience leading IT organizations in several industries, including financial services, insurance, and manufacturing.  

Darin has managed all aspects of IT, including data center, telecom/networking, desktop, and application development and provided day-to-day tactical as well as strategic oversight for these various functions. He has deep, practical insight into the real-world issues faced by IT managers charged with similar responsibilities.

As lead analyst at Info-Tech Research Group, Darin leads the Data Center group and is personally responsible for covering GreenIT, Facilities, Enterprise Databases, Server Operating Systems, High-Availability/Mission Critical Infrastructure, and Enterprise Printing.

Prior to joining Info-Tech Research Group, Darin led the IT and IS groups of Stuart Energy Systems Corporation, a global Hydrogen Fuel manufacturing firm.  He planned and executed corporate integration activities supporting the company's acquisition of a European firm.  This included IT infrastructure, application support/development for all systems, processes, and people.  During this time he created a technical architecture to monitor and control hydrogen generation plants worldwide.

Formerly, Darin was IT manager for Royal & SunAlliance, a multi-national insurance company, where he managed all IT functions including strategic planning, mergers and acquisition support, and legacy application conversion.  During this time he planned and delivered a major CRM infrastructure project providing real-time transactions to multiple legacy applications. These applications were in different operating environments and in multiple geographical locations.

Darin's early career began with the Canadian subsidiary of The Traveler's Group (now Citigroup), a leading U.S. financial institution where he held various operational IT roles of increasing responsibility. He progressed to lead the IT function for this enterprise.

Darin has delivered presentations at industry conferences and events and is frequently quoted in the press. 

Mark Tauschek

Lead Research Analyst  

Mark Tauschek is a Lead Research Analyst at the Info-Tech Research Group and has been in the networking and telecommunications field for over 10 years.

Prior to joining the Info-Tech Research Group, Mark co-founded a wireless network professional services firm, WFI/Vokal Wireless, and acted as Senior Consultant providing wireless expertise to mid-sized organizations across all vertical markets. Mark has also held senior management positions for Azonic Networks Inc., AT&T Canada (MTS-Allstream), and Maxlink Communications Inc.

Mark has hands-on network design and deployment experience across verticals including healthcare, education, manufacturing, retail, and entertainment. He has extensive knowledge in the areas of technology research, process development, vendor selection, and project management. Specific expertise lies in wireless networking and mobile technologies.

Mark holds a MBA from the Richard Ivey School of Business at The University of Western Ontario, as well as a number of professional wireless technology certifications for wireless security, wireless network administration, and wireless VoIP.

 Altaz Valani

 Senior Research Analyst

Altaz Valani is a Senior Research Analyst with Info-Tech Research Group.

He has a strong background in application development and project management.

Prior to joining Info-Tech Research Group, Altaz worked at KPMG as a Senior Manager of Global Learning Systems with team responsibilities for a global project rollout, product training, support, and operations.

Altaz previously held a position as partner in a software development company focused on the e-Learning industry where he was responsible for business development, marketing, as well as technical project and client management. Other roles in the past have included software development, testing, deployment, and support of solutions.  His passion is to help to create high quality software solutions that align with business needs.

Altaz received his BEng in Computer Engineering from McMaster University, and his MBA from University of Western Ontario

Andy Woyzbun

Lead Research Analyst

Andy Woyzbun is Lead Research Analyst with Info-Tech Research Group. Andy has over 35 years experience in various technical, management and executive IT roles. He has worked in a broad variety of industries, including computer services, government, consulting services, financial services and telecommunications.

Andy has over 15 years of experience in executive roles. He gained deep experience in the business impact of technology during his tenure as executive in charge of lending services for Royal Trust, and as executive in charge of marketing, operations and systems for North American Trust. In the last ten years, Andy has been Chief Information Officer for two organizations providing telecommunications services, AT&T Canada and C1 Communications, and for ADP Canada, a leading payroll and human resources services provider.

Andy has managed a variety of technical groups. He led the Management Consulting group for a major Canadian IT Consulting organization, Systemhouse, helping clients in a variety of lines of business with strategic planning and software and hardware selection. He also led the introduction of end-user computing, multi-company wide-area data networks, data administration, and large-scale PBX technology with a major Canadian financial instit

Alexander Zverintsev

Senior Research Analyst

Alexander Zverintsev is a Senior Research Analyst focusing on IT strategy and leadership. He comes with 16 years of global, progressive experience in IT/Management Consulting, having served clients in Canada, Europe, Middle East, USA, and South America, and worn hats of a Software Engineer, Technical Architect, Chief Architect, Program and Project Manager.

Prior to joining InfoTech, Alex provided IT strategy consulting services to Fortune 500 clients as an IT Strategy and Transformation Executive at Accenture.Formerly he served as a Principal Consultant at Computer Task Group, helping clients bridge the gap between IT and business and leading IT Transformation programs. Earlier in his career, Alex served as a Chief Architect for Nokia Networks' Consulting and Integration practice.

Alex holds both Master's and Bachelor's degrees in Computer Systems Engineering and has a number of industry certifications, including PMP, CobiT, ITIL, and TOGAF.

Alex's primary areas of expertise are: IT Strategy, IT Transformation, IT Governance, IT Operating Model, PMO/PM methodology implementation, Process/SDLC optimization, Enterprise Architecture Operating Model, IT Maturity Assessment, IT Performance Measurement, IT Sourcing and Workforce Sizing.

Mark Anderson

Research Fellow

Mark Anderson is the CEO of the Strategic News Service, providing computing and communications news to industry leaders and investors worldwide.  Mark is the founding chair of the Future in Review^® (FiRe) Conference, which the Economist has labeled "the best technology conference in the world," as well as of SNS Project Inkwell, the first global consortium to address technology design changes for one-to-one computing in classrooms. He is the founder of two software companies, a hedge fund, and the Washington Technology Industry Association "Fast Pitch" investment forum, Washington's premier technology investment conference.

Strategic News Service
Strategic News Service - YouTube

Best known for his accurate forecasts of important technology market shifts, Mark was the first to predict the global liquidity collapse, on TV on CNBC Europe, in March 2007. He is also the original designer of the CarryAlongPC format, now called the Netbook, which is projected to be the best-selling computer of all time. He also correctly predicted Steve Jobs' return to Apple.

Mark's 10-year, publicly graded accuracy rate is over 93%. His Congressional testimony on revising U.S. broadband policy helped unlock the "River of Money" now fueling startups and media transitions in the U.S., and his well-known term "AORTA" (Always On RealTime Access) became the name of Europe's first broadband network.

Mark is a member of the advisory boards for Merrill Lynch TechBrains, the UCSD Calit2 Laboratory, OVP Venture Partners, Crowd Trust, and the mPedigree Network. He is a contributing editor to the Industry Standard and was selected by Fortune as one of the "100 Smartest People We Know." When Michael Dell resumed control of his company, he hired Mark to review Dell operations and prospects and to suggest future actions to the management team. Mark provided the same service for HP's largest division when Mark Hurd became CEO. 

Mark regularly appears on CNN-TV, CNBC, National Public Radio, and "Wall Street Review," and in the Wall Street Journal, the Financial Times, and the New York Times. He recently spoke throughout China as a guest of the U.S. Embassy. In addition, Mark is the founder and chair of two nonprofit 501(c)3 corporations: the Foresight Foundation, dedicated to harnessing existing technology to create dramatic improvement in the human condition, and Orca Relief Citizens' Alliance, created to reduce resident killer-whale mortality rates in the Puget Sound. 

Mark is a frequently sought speaker at corporate meetings and conferences around the world, and he provides top-level strategic reviews for management teams. Clients include the world's top software, computer, and telecoms companies: Microsoft, Hewlett-Packard, Dell, Symantec, Nokia, T-Mobile, Warburg Pincus, and SVB Financial Group, among others.

Frank Koelsch

Research Fellow

With over 30 years in the industry, Frank Koelsch is an expert in IT and business transformation. He is a seasoned professional with a broad range of experience spanning large-scale IT/telecom operations, system design, development, and executive consulting.

Frank has held a range of senior executive and CEO level positions. In 1995, he successfully published his first book titled The Infomedia Revolution. It quickly became a bestseller and was widely acclaimed for its insight into the evolution of computing technology and how these advances have revolutionized business activity in every industry sector. Top executives around the world have used it to help shape their strategic thinking and advance their corporate goals.

In 1985, Frank was one of three founders of Gartner Group Canada. He grew the company to be Canada's largest and most highly regarded provider of industry leading research and analysis services. During his time with Gartner, he created a thriving executive consulting practice. He personally consulted at the board, CEO, and senior executive levels of many of the world's largest companies (both in North America and Europe). Frank's practice focused on harnessing the transformative power of information technology towards achieving breakthrough business results.

After his time with Gartner Group, Frank was invited to found and lead the Everest Group's Canadian business. The Everest Group (Dallas, TX) is the world's leading outsourcing advisory firm, serving Fortune 1000 clients globally. As President and CEO, Frank successfully established Everest as Canada's premier consultancy focused exclusively on providing expert outsourcing advice. Under his direction, Everest completed a number of Canada's largest outsourcings, both in IT and various business processes, some well in excess of $1 billion total contract value.

Frank's early career at Sears, DataCrown, and the Royal Bank of Canada centered on the planning, implementation and management of large scale data centers, business systems, and related networking environments.

Frank worked directly with Info-Tech's founder and CEO, Joel McLean. As Executive Vice President of Corporate Strategy and Research, Frank focused on growing Info-Tech to its full potential as a global leader in the IT research field.

William Terrill

Research Fellow

Editor's note: Although Bill is no longer with us, his experience and wisdom have had a lasting influence on our research department, and he will be missed.

William Terrill had over 30 years experience in IT and networking technologies. With extensive experience as a software and hardware developer, development manager, systems analyst, technical product manager and technical analyst, William was actively involved in all aspects of the enterprise computing environment.

Prior to joining Info-Tech Research Group, William was a Senior Analyst with Burton Group where he became a recognized expert on data center infrastructure and wireless technologies. As a product manager he defined, implemented, managed, and marketed network management and networking products at F5 Networks, Intermec Technologies, and Tandem Computers.

Over the years he worked as developer, manager, systems analyst and product manager at several Silicon Valley venture-funded companies developing leading-edge networking and storage technologies. He began his career with the prestigious IBM Advanced System Development Division where technologies from the IBM Research Division were transformed into viable enterprise-class products.

William received his Bachelor of Science and Master of Science degrees in Electrical Engineering/Computer Science from the University of California at Berkeley. He has a Community College teaching credential from the State of California and has provided detailed training courses on networking technologies throughout Europe and North America.