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As enterprise technology and IT processes evolve, so does the need to measure and control IT quality and effectiveness. Metrics are a powerful management tool which maintain and improve IT value and efficiency.

  • The definition of metrics, how they're used, and what a good metric looks like.
  • The objections to, and pitfalls of metrics.
  • Types of metrics available.

Implemented correctly, a metrics program can help IT leaders in SMEs make better decisions.

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Search Code: 15064
Published: December 4, 2009
Last Revised: December 4, 2009

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