RETIRED CONTENTPlease note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.
As enterprise technology and IT processes evolve, so does the need to measure and control IT quality and effectiveness. Metrics are a powerful management tool which maintain and improve IT value and efficiency.
- The definition of metrics, how they're used, and what a good metric looks like.
- The objections to, and pitfalls of metrics.
- Types of metrics available.
Implemented correctly, a metrics program can help IT leaders in SMEs make better decisions.