This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative gain access to Higher Education.

Contact Your Representative
Or Call Us: 1-888-670-8889

Date published:


Hiring students to staff the front lines of your service desk can be a win-win strategy, but only if you give them the tools and training they need to succeed in a Tier 1 role and grow their technical skills for long-term success.
  • Sandi Conrad

  • Natalie Sansone