This content is currently locked.
Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Higher Education.
Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Speak With Your Representative
Request Access To Higher Education
Successfully Staff Your Tier 1 Service Desk With Students
Deep vertical research so you can explore tailored insights into your industry
May 05, 2017
Hiring students to staff the front lines of your service desk can be a win-win strategy, but only if you give them the tools and training they need to succeed in a Tier 1 role and grow their technical skills for long-term success.
By: Sandi Conrad and Natalie Sansone
Latest Higher Education Notes
Meet the Education Sector Executive Services Leadership Team
By: Mark Roman, Loretta Early, Carlos Thomas, Stephen O'Connor, Bradley Bowness