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Just start using the metrics that the infrastructure team is already recording. Move away from intuitive, reactive decisions by recording and analyzing the metrics over time.
- Most IT departments already record key KPIs such as percent utilization of storage, peak bandwidth, etc. Start recording the measurements over time and analyzing changes in critical business resources.
- Keep it simple; most organizations can use the Capacity Analysis Tool as the basis for capacity planning.
- Re-think IT resources based on the business processes that those services enable.
Use the this project outline to start building the analytic skills of the infrastructure team. As the team matures evaluate the need for next generation capacity management tools.