- Casinos, casino hotels, and restaurants are looking for a solution to manage both front-end point of sale and back-end analytics and scheduling.
- Hospitality clients have significant integration requirements, and a Point of Sale (POS) solution often must be able to interface with property management systems and casino management systems.
- Hospitality clients do not want to invest in a disparate system for managing operations; the POS must be able to govern inventory, scheduling, and reporting.
- The Integration Imperative. POS vendors have refocused on open architecture, but integration limitations are still common. A POS solution must integrate with the systems that are important to your business. Additional features do not circumvent the need for core compatibility.
- Simple and Cheap Disrupters. Square and PayPal are offering free POS hardware and software, charging only a small transaction rate for their services. These cheap offerings will likely cost POS vendors market share and motivate innovation in the industry.
- Modularity Trend. While POS systems have evolved to provide more features, most of these features don’t come “out of the box.” While this allows for a best of breed approach, expect to pay for additional modules.
Impact and Result
- Understand what’s new in the POS market.
- Evaluate prominent and trend-setting vendors and products against your enterprise needs.
- Determine which products are most appropriate for particular use cases and scenarios.
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