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Use Multi-Factor Authentication to Save Costs and Secure Users

There are no barriers to implementing MFA, no matter what your requirements are.


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  • Saviium Technology Solutions
  • University of Toronto

Your Challenge

  • Information security officers deal with compromised tools/stolen passwords through phishing and/or employee negligence or face regulatory requirements for secure employee access to internal systems, e.g. remote access to PCI data.
  • There are also operations managers struggling with password fatigue (e.g. dealing with multiple different passwords for different systems/identities, which leads to substandard practices such as use of weak passwords). They also deal with a higher than optimal number of calls to the help desk for password resets which results in increased costs.

Our Advice

Critical Insight

  • MFA can apply to all organizations. There is no barrier to MFA – large and small organizations can find affordable solutions that are secure and easy-to-use.
  • It’s costing your organization more not to implement MFA. Think about how many password reset help desk tickets come in a day. This is an easy place to cut costs.
  • MFA doesn’t have to be a pain. You have choices; the selections on the market can satisfy your security needs and the needs of your users.

Impact and Result

  • Short term: Learning new processes can take a little bit of time, but end users will adapt to the changes with the right solutions, and authentication will be streamlined.
  • Long term: Efficiency will be more apparent with fewer help desk tickets, which subsequently means less end-user time wasted waiting for password resets, etc. You’ll also experience increased security overall in the long term thanks to the added authentication component.

Research & Tools

1. Make the case for MFA and analyze requirements

Understand the value and impact of implementing MFA.

2. Identify best fit MFA solutions

Determine the current state, determine future state requirements, and conduct a gap analysis.

3. Develop an MFA implementation action plan (Project Charter)

Complete RACI chart identifying key stakeholders.

Guided Implementations

This guided implementation is a four call advisory process.

Call #1 - Understand the project

Understand high-level project rationale and goals.

Call #2 - Make the case for MFA and analyze requirements

Establish your business case for implementing MFA through determining your organization’s requirements and identifying cost savings with the MFA ROI Calculator.

Call #3 - Identify best fit MFA solutions

Identify current and target states, perform a gap analysis, and explore MFA solution options that meet your requirements.

Call #4 - Implement MFA

Collect cost savings information and gap analysis information into one central document (Project Charter) to bring to stakeholders. Review the MFA Policy if applicable. Prepare to communicate strategically to stakeholders and end users.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Understand the project

The Purpose

  • Establish member understanding.
  • Understand the value and impact of implementing MFA.
  • Establish baseline metrics.
  • Assess member fit.

Key Benefits Achieved

  • Identification of the need for an MFA project.
  • Establishment of the best method of pursuing the project, whether through workshop, Guided Implementations, or DIY. 




Understand member value.

  • Project understanding

Assess member fit.


Discuss project outline.

  • MFA Project Charter

Module 2: Make the case for MFA and analyze requirements

The Purpose

  • Establish a need for MFA.
  • Know who and what MFA applies to in your organization.
  • Identify cost savings from implementing MFA.

Key Benefits Achieved

  • A defense of your decision to move towards an MFA implementation because you will have reasons to back up why this needs to happen.
  • Anticipation of possible obstacles to success and a plan to overcome them.
  • Quantification of savings based on determining what you currently spend on password-related incidents and help desk tickets.




Establish business objectives and requirements.

  • MFA Project Charter

Identify project scope (groups/applications).


Determine cost savings from implementing MFA with the MFA ROI Calculator (Part A & B).

  • MFA ROI Calculator

Module 3: Identify best fit MFA options

The Purpose

  • Conduct current and future state analyses.
  • Identify most applicable MFA options.
  • Establish ROI.

Key Benefits Achieved

  • A clear plan for what needs to be explored further in terms of solutions. 




Determine the current state.

  • MFA Project Charter

Determine future state requirements and identify gaps.


Identify best fit MFA solutions.


Determine cost savings from implementing MFA with the MFA ROI Calculator (Part C).

  • MFA ROI Calculator

Module 4: Implement MFA solution

The Purpose

  • Identify key players in the project.
  • Establish a project timeline for implementation.
  • Communicate effectively with stakeholders to achieve business buy-in. 

Key Benefits Achieved

  • Preparation. Now that the initial work has been done towards the implementation of MFA, you are better prepared to move forward with the actual roll-out.
  • Communication. You are able to effectively communicate your plan and progress to key stakeholders, and you are able to let your users know how valuable this new project is for them.




Complete a RACI chart identifying key stakeholders.


Create a Work Breakdown Structure (WBS).

  • Work Breakdown Structure

Complete a Project Charter.

  • Project Charter

Implement the MFA solution.


Create a Stakeholder Communications Plan.

  • Stakeholder Communications Plan