- Richard Lambert, Manager of Information Technology, Loewen Windows and Doors
- Steve Harper, Vice President of Information Technology, LGI, Inc.
- Several anonymous contributors also provided their insights in this research
- Information technology (IT) and operational technology (OT) teams have a long history of misalignment and poor communication.
- Stakeholder expectations and technology convergence create the need to leave the past behind and build a culture of collaboration.
- IT/OT convergence drives true business advantages. Better decisions, increased flexibility, reduced costs, and focused innovation are only a few of the benefits that come from successful IT/OT convergence.
- Maximize the experience and skills of the IT and OT teams while leveraging synergies and eliminating waste and duplication.
- The industry is changing and the IT and OT teams need to work together to lead the way, demonstrating collaboration and operational value.
Impact and Result
- Build and deliver an IT update that focuses on what is most important.
- Achieve the buy-in you require while driving business value.
- Gain clarity on your scope, goals, and outcomes.
- Validate IT’s role as a strategic business partner.
- Tear down silos by identifying the strengths, weaknesses, and potential synergies between the IT and OT teams.
- Gain clarity on the current state and target state of IT/OT convergence maturity within the organization.
- Build effectiveness by defining roles and accountabilities within the IT and OT teams.
- Identify risks and benefits related to IT/OT convergence, guaranteeing the right balance.
- Ensure success by building a convergence plan with detailed initiative profiles.
- Prepare for plan approval, while developing clear communication and plan refreshes as needed.
This guided implementation is a twelve call advisory process.
Guided Implementation #1 - Determine current state
Call #1 - Drive clarity around the current IT/OT landscape.
Call #2 - Identify strengths, weaknesses, opportunities, threats, and potential between the IT and OT teams.
Call #3 - Define roles and responsibilities.
Call #4 - Identify risks and benefits and prioritize.
Guided Implementation #2 - Define target state
Call #1 - Prioritize tasks related to IT/OT convergence maturity.
Call #2 - Determine target state accountabilities and responsibilities.
Call #3 - Review action areas related to IT/OT convergence RACI.
Guided Implementation #3 - Build a convergence plan
Call #1 - Create a prioritized list of initiative profiles.
Call #2 - Build a convergence plan with accountabilities, budget, and timing.
Call #3 - Prepare for plan approval.
Call #4 - Create a stakeholder communication plan.
Call #5 - Create a refresh plan.
Book Your Workshop
Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Determine Current State
- Determine the current state IT and OT landscape.
Key Benefits Achieved
- A clear understanding and analysis of the IT and OT current state.
Current state evaluation – SWOT, synergies, IT/OT convergence maturity.
- Completed self-evaluation and maturity determination
- IT SWOT analysis
- OT SWOT analysis
- Review of synergies
Identify current state roles and responsibilities.
- Current state RACI chart
Identify current state risks and potential benefits.
- Prioritized risks
- Prioritized benefits
Module 2: Define Target State
- Define the target state accountabilities and maturity.
Key Benefits Achieved
- Defined target state for IT/OT convergence.
Target state maturity analysis.
- IT/OT convergence maturity task prioritization
Target state roles and responsibilities and action areas.
- Target state RACI chart
- Target state action areas
Module 3: Build a Convergence Plan
- Build a convergence plan.
Key Benefits Achieved
- Completed IT/OT convergence plan.
Define and prioritize initiatives.
- Prioritized list of initiative profiles
- Convergence plan with accountabilities, budget, and timing
Prepare for approval, communication, and plan refresh.
- Approval plan
- Stakeholder communication plan
- Refresh plan