For a project to succeed, critical management support must be present from the beginning. Prior to beginning a process design and implementation, sell the need for a new problem management process and gain support for the investments and resources that may be required.
This document will help you:
- Gain critical management support by conveying the need and value for problem management.
- Identify the benefits and expected results for the service portfolio.
- Receive explicit sign-off for a process design.
Use this document while collecting critical management support prior to the process design to ensure explicit support throughout the life cycle of the project.