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Enable the Next-Generation Passenger Transit Management System

The time for transit companies to modernize their TMS solutions is now.

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  • High technical debt, inefficient processes like manual paper-based tracking and storing, duplicated data entry with partners, and difficulty tracking across services can hamper your organization’s ability to improve or add services.
  • The effects of the pandemic are still apparent within the transportation industry, including service disruptions and shortages of skilled labor.
  • Driver and customer safety and environmental, social, and governance factors are becoming more and more critical. Without an effective TMS that addresses those areas and enables adaptability, transparency, analytics, and integration with suppliers and partners, you risk being left behind as the industry progresses.

Our Advice

Critical Insight

Gain real insight into the features and market for transit management systems (TMS) and how different solutions are designed to address the needs of a particular type of business, whether that be a single or multimodal transportation business. Transform your business processes to future-proof your business by selecting a holistically integrated and automated solution. Delight your operators and customers with real-time insights.

Impact and Result

  • Identify the kinds of tools and activities that are most important to customers right now.
  • Prioritize tools and technology that will meet your needs based on critical features and functions that can be leveraged to increase efficiency and profitability, lower cost, and enhance collaboration.
  • Align the team: After establishing what technologies are needed for your TMS solution, form the team that will be needed for the selection and implementation.

Enable the Next-Generation Passenger Transit Management System Research & Tools

1. Enable the Next-Generation Passenger Transit Management System Storyboard – A deck that can be used to gain understanding of the transit management market.

Learn about the processes, tools, and technologies that can be used to leverage a transportation management solution that will get you and your passengers to the next destination from initial booking to scheduling, status, payments, audits, and closeout.

2. Transit Management System Demo Script – A tool that can be used for product evaluation demo reviews.

Learn about the key features of a modern transit management system and what to look for when reviewing solutions for your business.

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Enable the Next-Generation Passenger Transit Management System

The time for transit companies to modernize their TMS solutions is now.

Analyst Perspective

The next-generation transit management system (TMS) solutions are here.

Kevin Tucker

“The reality about transportation is that it's future-oriented. If we're planning for what we have, we're behind the curve.”

– Anthony Foxx (BrainyQuote)

Many passenger transportation businesses have built their success with good business principles that were tremendously successful for more than 40 years.

Now they find themselves stuck at the crossroads where the amount of change that is necessary has become overwhelming.

The new reality: Those companies that fail to modernize their operations will be faced with rapidly eroding profit margins as the competition becomes much faster, more accurate, more cost effective, and less burdened by technical debt.

Info-Tech's approach focuses on investigating the challenges in the market and assessing the solutions that can accelerate your transition to a modern TMS.

Kevin Tucker

Principal Research Director, Manufacturing Research

Info-Tech Research Group

Executive Summary

Your Challenge

Understand how the TMS will integrate across the business. The CIO must work closely with the operations leaders in the business to drive success.

Effectively manage the changes needed for goods transportation processes within the business.

Design processes that cater to unique customer demographics but have similar capabilities.

Identify the most cost-effective leapfrog strategy for conducting a TMS transformation initiative.

Common Obstacles

A wide array of homegrown legacy applications: Whether public or private, legacy applications that are either standalone or include proprietary integrations add complexity.

Reluctance to change: Staff and operators have been conducting their daily tasks the same way for many years and have become accustomed to the perceived predictability and simplicity of their jobs.

Legacy processes: Hiring and retention are critical for replacing proprietary, old, and complex systems.

Network reliability: Reliability is necessary for seamless live information sharing with customers and employees.

Info-Tech's Approach

Improve your TMS capabilities by using this report to understand the needs of the business and the top tools in the market.

Use our tools to structure your evaluation and demonstration process for selecting the best tools for your business needs.

Adopt a capability-based approach that considers standalone and platform solutions that leverage cloud and edge services.

Identify the most cost-effective leapfrog strategy for conducting a TMS transformation initiative.

Leverage Info-Tech’s strategic and tactical decision-making advisory services.

Info-Tech Insight

Passenger transportation is one of the hottest sectors for digital transformation due to the volatility brought about from the pandemic, which caused a radical change in the mindset of the world both environmentally and technologically.

Source: “Understanding COVID-19’s Impact...” Deloitte, 2020

What is a TMS?

A transit management system (TMS)* is a software solution that helps with the operations and management of the public infrastructure for the movement of people. This solution is designed to focus on routing, scheduling, ticketing, payments, and the safety of passengers by rail, car, shuttle, air, and sea. TMS solutions are increasingly focusing on real-time mobility capabilities for operators and customers.

Sources: AltexSoft, 2022;, 2022

Enabling next generation of goods transportation/transit Management Systems (TMS). The time for transit companies to modernize their TMS solutions in now.

The time for transit companies to modernize their TMS solutions is now.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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Kevin Tucker


  • Bob Verret, Chief Information Officer, Dupre Logistics
  • Medik Ghazikhanian, Executive Officer, ITS, Los Angeles County Metropolitan Transportation Authority
  • Mike Kelley, Chief Technology Officer, MVT Services Inc.
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