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Drive IT Performance by Monitoring Employee Experience

Harness day-to-day experiences for lasting employee engagement.

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Contributors

  • Justine Crawforth, Senior Staff Recruiter, Baylor College of Medicine
  • Kevin Field, CIO
  • Tricia Geerts, IT Manager
  • China Gorman, Managing Director, US, Unleash
  • Michael Haberman, Senior Consultant, Omega HR Solutions, Inc.
  • Lance Haun, Practice Director, The Starr Conspiracy
  • Jackson Jeng, CIO
  • Chase Labrador, Digital Employee Experience Leader
  • Peter Schroeder, Head of Marketing, Northpass
  • Susan Taylor, CEO, Generon International
  • Denise Lee Yohn, Brand Leadership Expert

Your Challenge

  • In IT, high turnover and sub-optimized productivity can have huge impacts on IT’s ability to execute SLAs, complete projects on time, and maintain operations effectively.
  • With record low unemployment rates in IT, retaining top employees and keeping them motivated in their jobs has never been more critical.

Our Advice

Critical Insight

  • One bad experience can cost you your top employee. Engagement is the sum total of the day-to-day experiences your employees have with your company.
  • Engagement, not pay, drives results. Engagement is key to your team's productivity and ability to retain top talent. Approach it systematically to learn what really drives your team.
  • It’s time for leadership to step up. As the CIO, it’s up to you to take ownership of your team’s engagement.

Impact and Result

  • Info-Tech tools and guidance will help you initiate an effective conversation with your team around engagement, and avoid common pitfalls in implementing engagement initiatives.
  • Monitoring employee experience continuously using the Employee Experience Monitor enables you to take a data-driven approach to evaluating the success of your engagement initiatives.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should focus on employee experience to improve engagement in IT, review Info-Tech’s methodology, and understand how our tools will help you construct an effective employee engagement program.

2. Analyze results and ideate solutions

Interpret your Employee Experience Monitor results, understand what they mean in the context of your team, and involve your staff in brainstorming engagement initiatives.

3. Select and implement engagement initiatives

Select engagement initiatives for maximal impact, create an action plan, and establish open and ongoing communication about engagement with your team.

Guided Implementations

This guided implementation is a seven call advisory process.

Guided Implementation #1 - Start monitoring employee experience

Call #1 - Discuss use case for the EXM.
Call #2 - Setup EXM survey and settings.

Guided Implementation #2 - Analyze results and ideate solutions

Call #1 - Review one-month results.
Call #2 - Review three-month results.
Call #3 - Customize Focus Group Facilitation Guide and discuss action planning.

Guided Implementation #3 - Select and implement engagement initiatives

Call #1 - Prioritize departmental initiatives.
Call #2 - Discuss action planning and communication strategy.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Launch the EXM

The Purpose

  • Set up the EXM and collect a few months of data to build on during the workshop.

Key Benefits Achieved

  • Arm yourself with an index of employee experience and candid feedback from your team to use as a starting point for your engagement program.

Activities

Outputs

1.1

Identify EXM use case.

1.2

Identify engagement program goals and obstacles.

  • Defined engagement goals.
1.3

Launch EXM.

  • EXM online dashboard with three months of results.

Module 2: Explore Engagement

The Purpose

  • To understand the current state of engagement and prepare to discuss the drivers behind it with your staff.

Key Benefits Achieved

  • Empower your leadership team to take charge of their own team's engagement.

Activities

Outputs

2.1

Review EXM results to understand employee experience.

2.2

Finalize focus group agendas.

  • Customized focus group agendas.
2.3

Train managers.

Module 3: Hold Employee Focus Groups

The Purpose

  • Establish an open dialogue with your staff to understand what drives their engagement.

Key Benefits Achieved

  • Understand where in your team’s experience you can make the most impact as an IT leader.

Activities

Outputs

3.1

Identify priority drivers.

  • Summary of focus groups results
3.2

Identify engagement KPIs.

  • Identified engagement initiatives.
3.3

Brainstorm engagement initiatives.

3.4

Vote on initiatives within teams.

Module 4: Select and Plan Initiatives

The Purpose

  • Learn the characteristics of successful engagement initiatives and build execution plans for each.

Key Benefits Achieved

  • Choose initiatives with the greatest impact on your team’s engagement, and ensure you have the necessary resources for success.

Activities

Outputs

4.1

Select engagement initiatives with IT leadership.

4.2

Discuss and decide on the top five engagement initiatives.

4.3

Create initiative project plans.

4.4

Build detailed project plans.

  • Engagement project plans.
4.5

Present project plans.

Search Code: 86207
Published: July 3, 2018
Last Revised: July 3, 2018