Journey Identification and Prioritization Tool

Author(s): Vivek Mehta

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Use this tool with phase 1 of the blueprint Design a Customer-Centric Digital Operating Model to identify and prioritize the journeys for your organization. This tool will help you select one or two journeys for the lighthouse, and create a roadmap with the broader journey set.

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Design a Customer-Centric Digital Operating Model

Putting the customer at the center of digital transformation.

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