Create a Business Process Management Strategy

Today’s hyper-competitive and dynamic business environment is forcing organizations to adopt new technologies to improve the efficiency of existing processes.
The business must create the structural capabilities required to maintain their competitive edge and execute innovative ideas.
Despite the recognized importance of leveraging process automation, many organizations fail to first create a comprehensive strategy.
Too often, a shiny new BPM tool is procured but then sits on the shelf.

Our Advice

Critical Insight

Shift from focusing on an isolated BPM and process improvement project to a sustainable, enterprise-wide process transformation program.
Take an iterative approach to BPM. Big-bang approaches have failed in the past.
Enhance overall maturity before deciding to automate. Immature processes will have trouble supporting the vast change and complications BPM will impose.

Impact and Result

IT is essential in engaging business stakeholders to drive the BPM initiative. IT needs to be a support mechanism and assist with technology, but otherwise needs to facilitate the business with managing their own processes.
Before you can begin BPM, assess the organization for appropriateness and readiness through people, process, and technological maturity.
Don’t just dive in: identify the appropriate organization level (team, departmental, business unit, or enterprise-wide) for which you should initiate your BPM initiative.

Create a Business Process Management Strategy Research & Tools

1. Structure the project

Determine the BPM strategy goals, objectives, and scope, identify the project participants, and assign roles.

2. Gather requirements

Gather information from business stakeholders to identify the goals and objectives for the BPM strategy, and collaborate with stakeholders to identify the processes and sub-processes that are relevant to the business objectives.

3. Analyze current capabilities

Identify the gaps between the current and future maturity that may prevent you from successful process automation, and review recommendations for enhancing maturity.

4. Create a roadmap

Select and prioritize BPM automation initiatives.

5. Make the business case

Effectively sell the value of a BPM automation strategy to obtain approval to proceed with implementation.

6. Implement the strategy

Learn how to communicate initiatives with stakeholders that will be affected by change.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

Client

Experience

Impact

$ Saved

Days Saved

Testimonial

World Bank Group

Guided Implementation

10/10

N/A

One Call

Guided Implementation

9/10

N/A

It was helpful to talk through all of the technologies that we as an organization should be thinking about in our BPM/automation efforts to make su... Read More

Avoid project failure by keeping the “B” in BPM.

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We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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Authors

Stewart Bond

Jenna Schroeder

Contributors

British Sugar
Kemley Design