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Application maintenance outsourcing (AMO) can provide several benefits, such as the ability to gain access to specialized expertise and scale resources as needed. Info-Tech interviewed several IT professionals to reveal how they structure their outsourcing contracts for success. This research note discusses:
- How a media industry CTO restructured his AMO contract to include clear SLAs.
- How an entertainment industry SVP achieved success by defining consequences for unmet SLAs.
- Recommendations for how to manage SLAs in AMO contracts.
Foster a successful AMO relationship by effectively managing the outsourcing contract.