SLAs Drive Successful App Maintenance Outsourcing Contracts


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Application maintenance outsourcing (AMO) can provide several benefits, such as the ability to gain access to specialized expertise and scale resources as needed. Info-Tech interviewed several IT professionals to reveal how they structure their outsourcing contracts for success. This research note discusses:

  • How a media industry CTO restructured his AMO contract to include clear SLAs.
  • How an entertainment industry SVP achieved success by defining consequences for unmet SLAs.
  • Recommendations for how to manage SLAs in AMO contracts.

Foster a successful AMO relationship by effectively managing the outsourcing contract.

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