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For a project to succeed, critical management support must be present from the beginning. Prior to beginning a process design and implementation, sell the need for a new problem management process and gain support for the investments and resources that may be required.

This document will help you:

  • Gain critical management support by conveying the need and value for problem management.
  • Identify the benefits and expected results for the service portfolio.
  • Receive explicit sign-off for a process design.

Use this document while collecting critical management support prior to the process design to ensure explicit support throughout the life cycle of the project.

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Establish a Rigorous Problem Management Process

Use the ITIL framework to implement both reactive and proactive problem management practices.

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Search Code: 74784
Published: April 29, 2014
Last Revised: April 29, 2014


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