RETIRED CONTENT

Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.

For a project to succeed, critical management support must be present from the beginning. Prior to beginning a process design and implementation, sell the need for a new problem management process and gain support for the investments and resources that may be required.

This document will help you:

  • Gain critical management support by conveying the need and value for problem management.
  • Identify the benefits and expected results for the service portfolio.
  • Receive explicit sign-off for a process design.

Use this document while collecting critical management support prior to the process design to ensure explicit support throughout the life cycle of the project.

Also In

Establish a Rigorous Problem Management Process

Use the ITIL framework to implement both reactive and proactive problem management practices.

Related Content

Hide Details

Search Code: 74784
Published: April 29, 2014
Last Revised: April 29, 2014

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.