Senior sales and operations executives have an array of vendors from which to choose to meet their diverse customer service management (CSM) needs. From handling customer conflict resolution and product returns to providing insights around service backlogs, technology today is more sophisticated than ever to meet the CSM needs of companies in a variety of industries. At the same time, customer service executives would be well served to listen to the advice of their colleagues in IT to determine the customer service management solutions that deliver on their promises and keep their customers loyal and returning. Now they can.

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Search Code: 94940
Published: November 3, 2020
Last Revised: November 3, 2020

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