Meaningful KPIs in IT Consulting and Managed Services Storyboard

Author(s): Fred Chagnon

1 Download

Speak With Representative
Access this content by contacting one of our representatives for assistance.

Managed service providers (MSPs) and professional services organizations (PSOs) share in the struggle of effectively measuring the success of their business.

  • They don’t know what to measure.
  • They know what to measure but don’t have the data to measure it.
  • They have the data to measure it but can’t move the needle on the specific metrics in question.

There’s no single measurement of business success. It’s all connected. When a business is achieving success, it happens on multiple fronts all at once. Sales must be converted while customers remain delighted. Employees must remain engaged, and the business must turn a healthy profit. To ensure all of this is happening, the right key performance indicators must be measured on all of these fronts at the same time.

Related Content

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019