This phase focuses on the considerations that need to be made for communicating inside and outside the organization. This phase will take you through the following activities:

  • Create an internal communications plan.
  • Develop an external communications strategy.
  • Manage the fallout from the incident.
  • Consider customer compensation carefully.
  • Appreciate the role of social media.
  • Draft the Security Incident Response Communications Team Policy.
  • Customize the Crisis Communications Guidelines and Templates.
  • Run the tabletop exercises.
  • Conduct a post-mortem review of the incident.
  • Consider sharing information with your peers.

Use this phase as part of the full blueprint, Master Your Security Incident Response Communications Program.

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Master Your Security Incident Response Communications Program

Learn how to talk to your stakeholders about what’s going on when things go wrong.

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