This phase focuses on the considerations that need to be made for communicating inside and outside the organization. This phase will take you through the following activities:

  • Create an internal communications plan.
  • Develop an external communications strategy.
  • Manage the fallout from the incident.
  • Consider customer compensation carefully.
  • Appreciate the role of social media.
  • Draft the Security Incident Response Communications Team Policy.
  • Customize the Crisis Communications Guidelines and Templates.
  • Run the tabletop exercises.
  • Conduct a post-mortem review of the incident.
  • Consider sharing information with your peers.

Use this phase as part of the full blueprint, Master Your Security Incident Response Communications Program.

Also In

Master Your Security Incident Response Communications Program

Learn how to talk to your stakeholders about what’s going on when things go wrong.

Related Content

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.