Use this tool with phase 2 of the blueprint Design a Customer-Centric Digital Operating Model to identify a team structure, advisory council structure, skills required, training curriculum for the team, and critical KPIs for lighthouse.
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Lighthouse Initiative Building Tool
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Design a Customer-Centric Digital Operating Model
Putting the customer at the center of digital transformation.
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Search Code: 87497
Published: January 24, 2019
Last Revised: January 24, 2019
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