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The IT Infrastructure Library (ITIL) is becoming the de facto standard for IT service management. IT managers and CIOs considering an implementation of ITIL processes must first determine which service management areas within the enterprise actually need ITIL's help.

  • This tool looks at the subject of process maturity. The first part reviews the enterprise's current state of service management against a maturity model.
  • The second part of this download reviews which specific ITIL disciplines are needed; IT decision makers can then use this review to prioritize IT service delivery improvement initiatives.

Understanding the maturity model is critical to determining whether or not the enterprise needs ITIL to improve service management.


This downloadable tool is associated with the research note, “ITIL Is a Big Commitment, So Make Sure You Need It First.”

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Search Code: 8743
Published: May 29, 2007
Last Revised: May 29, 2007


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