(28-Feb-2012) A much-overlooked statistic from a report released in the summer of 2011 shows how deep the trust and communication gap can be between a service provider and a customer.
Based on an anonymous survey of nearly 500 IT professionals, Lieberman Software found that more than three quarters of respondents felt their organization’s outsourcers had actually made up work to earn extra money.
That little-noticed assertion is quite a bombshell. But is it accurate? The survey was anonymous, which one could argue allows for more honesty, but also makes it hard to track for accuracy. Attempts via social media, Lieberman Software, and the analyst community to come up with specific examples met with no success.