Design your Business Relationship Manager role with your maturity in mind. As you move up the maturity ladder, the BRM role's focus should shift from service management and communication to strategy & governance and innovation.

This phase will take you through the following activities:
  • Defining the BRM job description
  • Identifying the required BRM competencies
  • Selecting business relationship managers
  • Defining the appropriate organizational model
Use this phase as part of the full blueprint, Improve Business Satisfaction by 10% Through Business Relationship Management.

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Improve Business Satisfaction by 10% Through Business Relationship Management

Relationship management is the #1 driver of business satisfaction with IT.

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Search Code: 79324
Published: December 14, 2015
Last Revised: December 14, 2015

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