This content is not available with your current subscription.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to learn more about gaining access to Education.

Contact Your Representative
or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)

If You Need to Know What University IT Services Are Like, Ask a Student

Date published:


Students are among the heaviest users of university IT services but they are notoriously difficult to engage. Design an end-user satisfaction survey that overcomes the apathy of your target audience and generates answers you can use.


  • Michel Hebert