Use Info-Tech's Enterprise Telephony Business Requirements Document to structure and build formal project requirements for your business and IT department to agree on. Any business requirements document should include the following objectives:

  • Achieve agreement among stakeholders.
  • Effectively communicate to a technology service provider what the solution needs to do to satisfy customer and business needs.
  • Provide input for the next phase of this project.
  • Describe what (not how) customer/business needs will be met by the solution.

Use this template in coordination with the blueprint, Modernize Communications and Collaboration Infrastructure.

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