This phase of the blueprint, Design a Customer-Centric Digital Operating Model, will help you identify the critical processes and governance structure required for the team. This phase will help you:

  • Understand the Agile delivery model.
  • Understand the rationale behind venture capitalist style budgeting.
  • Inculcate proactive change management within the team’s practices.
  • Establish governance around backlog and roadmap prioritization.
  • Adapt management through KPIs.
  • Solicit customer feedback in the product.

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Design a Customer-Centric Digital Operating Model

Putting the customer at the center of digital transformation.

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