Customer Relationship Management: Sage SalesLogix

Author(s): Timothy Hickernell

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The Info-Tech Research Group recently completed a comparison of six market leading Customer Relationship Management (CRM) solutions. One of the evaluated products was Sage SalesLogix. The evaluation examines specific strengths and weaknesses to determine to what degree Sage SalesLogix would make a good choice for an organization implementing a CRM solution. This research note outlines several key points, including:

  • Sage SalesLogix's position in the spectrum of CRM offerings.
  • A description of Sage SalesLogix's CRM solution.
  • Sage SalesLogix's product strengths and challenges.

Sage SalesLogix is a viable option for existing Sage Software ERP customers, SageCRM customers needing to upgrade to a more scalable product and customers embarking on new CRM implementations. Recent product releases have improved product functionality; however, Sage MAS 500 (ERP) customers are left wanting deeper out-of-the-box integration.

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