CRM Steering Committee Charter


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A CRM steering committee is an excellent tool for creating a harmonized CRM strategy between IT, Marketing, Sales, and Customer Service. This charter is an essential document for defining the scope and purpose of the committee.

Sections of the charter include:

  • Purpose
  • Agenda
  • Membership
  • Mandate

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Search Code: 75721
Published: August 12, 2014
Last Revised: June 6, 2016

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