Creating an IT Metrics Program for the Small Enterprise


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Eventually every IT organization will be scrutinized by the business. This is particularly true if IT is seen as a straight cost center. So, it is time to re-evaluate. It is not a matter of if, but a matter of when the business will start asking IT to justify its existence. Be prepared and proactive by doing the following:

  • Identifying metrics that IT can begin tracking in the short term.
  • Creating a metrics and benchmarking report – Info-Tech provides tools to help.
  • Preparing to present the report to internal and business stakeholders.

IT managers should create IT metrics and benchmarking reports before the business demands them. Business executives will almost certainly find the information valuable and the benefits to both IT and the business will almost immediately become clear.

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Search Code: 15227
Published: December 4, 2009
Last Revised: December 4, 2009

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