The realm of digital is complex and important, but the CIO rarely helps plan digital transformations due to the perceived lack of experience with end customers. The reality, however, is that CIOs often do lack the necessary experience and exposure to end customers.

This blueprint will enable technology leaders to contribute to the discussion by identifying occasions for the organization to capitalize on customer-facing opportunities using digital technology.

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Create a Customer-Centric Digital Strategy

Harness the power of digital to transform your customer interactions.

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Search Code: 80391
Published: April 12, 2016
Last Revised: April 12, 2016


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Create a Customer-Centric Digital Strategy – Phases 1-6
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