Often during ERP implementations, organizations use standard system documentation to help end users complete their work. System-based documentation is confusing and often resembles an IT document rather than an end-user document. Process-based documentation delivers these benefits:

  • Provides a process view of the organization which is a key success factor when implementing lean management techniques or IT management best practice frameworks.
  • Delivers value because the documentation will reduce the amount of end-user support needed to complete a process.
  • Helps increase the ability for the organization to train new hires effectively.

Also In

Mobilize the Workforce by Mobilizing ERP

Mobility isn’t about shiny new toys, it’s about empowering your workforce.

Related Content


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019