Often during ERP implementations, organizations use standard system documentation to help end users complete their work. System-based documentation is confusing and often resembles an IT document rather than an end-user document. Process-based documentation delivers these benefits:

  • Provides a process view of the organization which is a key success factor when implementing lean management techniques or IT management best practice frameworks.
  • Delivers value because the documentation will reduce the amount of end-user support needed to complete a process.
  • Helps increase the ability for the organization to train new hires effectively.

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