Business processes are difficult to understand without considering how they interact with enterprise applications. Add this level of complexity and organizations don’t know where to start. This tool provides the first step for assessing business processes from a quantitative view. The tool will assess business processes using the following dimensions:
- Relative importance to the enterprise goals
- Satisfaction from the perspective of IT, the business, and end users
- Overall cost of the business process
- The opportunity to improve the business process
The final output of the tool will be a prioritized list of business processes that will then be used to identify which business process to start the optimization efforts on.