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Emphasizing the importance of IT projects is a necessary challenge. Thus, it is important to build quantifiable metrics into the IT business case in order to communicate the expected benefits. Understand the importance of measuring and communicating IT value and prepare a business case geared for success.
Set the Stage for a Good Strategy
IT metrics are often selected, gathered, calculated, and then left without further action. However, best practices dictate that metrics should be tracked and shared internally as well as out to the business, in a manner that is meaningful and easy to understand. When building a business case, make use of accumulated metrics to justify IT proposals based on thorough historical analysis.