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Automated performance testing helps to produce fast and efficient customer and employee-facing applications. This can bring considerable business benefits, but not without a significant investment. This research note discusses how to evaluate the ROI of automated performance testing by explaining the following key considerations:
- Performance testing costs.
- Increased sales through improved usability of customer-facing applications.
- Decreased contact center costs due to increased e-commerce.
- Cost savings through improved productivity of employee-facing applications.
Understand the potential business benefits and determine if the enterprise can justify the initial investment in automated performance testing.