Train & Develop - Tools

IT Customer Service Orientation Assessment Tool

A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...

Mentoring Program Diagnostic

The Mentoring Program Diagnostic tool helps you to determine your organization's dominant culture (Competitive, Innovative, Cooperative, or Traditional), and then assess...

Action Planning Worksheet

Without a realistic action plan, your engagement survey results will be meaningless data points. The Action Planning Worksheet provides a simple yet comprehensive way to...

Decision Making Accountability Workbook

Template to record different decisions the team is called upon to make that provides transparency and accountability.

IT Team Effectiveness Survey Tool

This tool allows you to record and analyze responses from Info-Tech's IT Team Effectiveness Survey.

Identity – Responsibilities and Dependencies

Template to identify and determine key responsibilities of each team member.
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