Small Enterprise Resources

IT Service Desk Maturity Assessment for Small Enterprise

Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.

Incident Management and Service Desk SOP for Small Enterprise

Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.

Service Desk Asset-Based Categories Template

Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.

Service Desk Improvement Initiative

Use this template as a starting point for building out an improvement plan in presentation format.

Ensure DRP and BCP Compliance With Industry Standards

Don’t let the verbose nature of standards documentation such as NIST, HIPAA, PCI, and others overcomplicate your mandate to ensure your business continuity management...
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The Small Enterprise Guide to People and Resource Management

Small enterprises face a challenge recruiting key talent in an environment where every person matters that much more. Taking a proactive approach to workforce planning,...
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The Small Enterprise Guide to People and Resource Management – Phases 1-3

Use this blueprint to lay the foundation of people and resources management practices in your SE IT department.

Workforce Planning Workbook for Small Enterprises

Use the Workforce Planning Workbook for Small Enterprises to successfully complete all of the activities required to define and estimate your workforce needs for the future.
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