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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Use the Light Project Request Form if your intake processes require less friction.
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Use the Detailed Project Request Form if your intake processes require more friction.
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Develop a crisis communication plan and pre-planned communications.
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Use this template for issuing a Request for Information (RFI).
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Use this template to issue a Request for Quotation.
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Vendor demonstrations will prove that vendors can deliver on their promises. Provide vendors with a specific, straightforward explanation of what they must show during...
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Use this template to issue a Request for Proposal.
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Use checklists to streamline step-by-step procedures. Checklists are ideal when writing for experienced staff who just need a reminder of what to do, not how to do it.
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