Templates & Policies

DRP Review Checklist

Review the full DR plan annually to identify changes that weren’t captured via day-to-day change management.

DRP-BCP Review Workflow

Review your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management.

Digital Risk Management Charter

Tackle digital risk profiling, management, and integration with a structured planning template that helps you document each step of the process and assign ownership and...

Digital Risk Management Executive Report

Build the business case for effective digital risk management to drive successful digital transformation. This executive presentation outlines the core components of the...

Cheat Sheet: Service Desk Communication

Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on listening...

Cheat Sheet: Service Desk Written Communication

Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on...

Digital Product Strategy Template

Use this template to help you define, detail, and make a reality your strategy in support of your digital product vision.

Digital Product Strategy Supporting Workbook

Use this workbook to capture the results from a number of exercises in this blueprint.

Workflow Library

The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.

Sample Communication Plan

When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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VL Methodology