Technology Services/MSP Remote Monitoring and Management Report

Technology Services/MSP Remote Monitoring and Management Report

Interview: Zendesk and the State of the CCaaS Market

John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service...

Technology Services/MSP Technology Vendor Consolidation Report

Technology Services/MSP Technology Vendor Consolidation Report

What To Keep in Mind When Looking To Secure ARP Funding for Modernization

With the announcement of the American Rescue Plan (ARP), new funding has become available for technology modernization. Know what you need to prepare and do to...

Genesys Briefs on “Experience as a Service” for the Contact Center

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...

DRYiCE: RunBook Automation That Could Possibly Change the World

The growth of AI and workflow automation is crucial to the success of any digital transformation strategy. Learn how DRYiCE's iAutomate can help provide "zero-touch"...

Buying Software? Here's How to Negotiate

In the market for software? Learn why it's important to have multiple vendors at the negotiation table.

UCaaS in 2021: The Top Three Trends

This note highlights the top three trends to watch for in the 2021 UCaaS market.

Technology Services/MSP IT Strategy Initiatives Workbook and Senior Management Presentation Template

Technology Services/MSP IT Strategy Initiatives Workbook and Senior Management Presentation Template

Infobip Introduces Contact Center as a Service (CCaaS) Solutions

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...
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